Frequently Asked Questions
FAQ
Should you not find the answers to your questions, please do not hesitate to give us a call at (810) 798-3064. We’re here to help!
GENERAL
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Are you a real brick and mortar store? Yes, we’ve built a name in Michigan by providing quality products for many years. We have a loyal customer base.
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Do you have multiple store locations? No, currently our one store location is in Almont, MI.
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Do you sell gift certificates? Yes, we sell gift certificates in our store. These gift certificates can only be used in store, not for online purchases.
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Can you use gift certificates online?Unfortunately you can not use our gift certificates for online orders. However, you can call your order into our store and we can process your gift certificates this way!
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How do I know if I apply for free shipping during promotions? Free shipping applies to all locations for non-cooler items such as our jerky, snack sticks, and salami’s.
Free shipping for any cooler items such as brats, dogs, viennas, and bacon is only applicable to locations in the 1 day and 2 day areas shown in the map below.
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I do not have a PayPal account, how do I pay at checkout? You do not need to have a PayPal account, you are able to check out as a guest and choose the payment option you prefer.
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Do you cater outside of Michigan?No, at this time our catering services are offered in a limited area of Michigan.
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Do you cater large events?Yes, Country Smoke House specializes in large events. Please give us a call to discuss your event.
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Do you cater charity events?Please call us for any charity event you have planned. Country Smoke House is always pleased to help with charity events.
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Can I bring my harvested meat in for processing?Yes, please see our Processing page for more information and details.
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Is processing seasonal?Generally in Michigan the deer season is in the fall, so we ramp up for processing during that time of year.
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Is processing done on site?Yes, we have facilities on site for processing.
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Do your products contain nitrates?Yes, some do, but not all nitrates are the same (or even bad!). Green pepper can be considered a nitrate.
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Can I visit your facility?Please feel free to stop by our store during regular business hours. You can find a map on the Store Hours Page. Remember to tell us that you found us on the web!
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How do I know if your products are gluten free?Most meat products by Country Smoke House are gluten free. If product ingredients don’t list gluten free please ask for more information. Products made by other manufacturers may not be gluten free. You will have to consult that manufacturer or the ingredients to find out.